Returns & Exchanges

At Vault X, we want you to be completely satisfied with your luxury fashion purchase. If your items aren't quite right, we offer a seamless 30-day return and exchange window for all unworn merchandise.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Pack Your Items

Carefully place your items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Ship It Back

Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing